At the Scale tier, ExoSense™ applications can be hosted under a domain you own. This enables you to fully customize how your internet-connected product is represented.
Prerequisites
- The target ExoSense application is deployed within your Business Account
- The desired domain has been purchased from a domain name registrar of your choosing
Custom Domain FAQ
Who manages the Domain Name System (DNS) records?
DNS records are always managed by the owner of the domain. Commonly managed through the domain registrar (the entity through which the domain is registered), a dedicated DNS hosting service may be used in cases where more advanced features are required.
What DNS records must be created?
The default process requires two (2) DNS CNAME records be created, the details for which will be provided by Exosite Support as part of the process below.
Do I need an SSL certificate?
Yes, Exosite requires a valid SSL certificate be in-place for all hosted Applications.
Can Exosite provide the SSL certificate?
Yes, the default process sees this generated and managed by Exosite – saving you time and money each year.
Can I use my own SSL certificate for my domain?
Although we encourage allowing Exosite to provide this, saving you time and money each year, yes.
If you do prefer to manage it yourself, Exosite will generate the Private Key and Certificate Signing Request (CSR) for you to use when purchasing the SSL certificate for your domain – serving to both simplify and secure the process.
Note: The same CSR can be used when renewing the certificate each year.
Setting Up a Custom Domain
For qualifying cases, the steps below outline the process for customizing your domain. Please contact Exosite Sales or your Account Manager for more information about this option, as it is only available at a certain level of engagement.
-
- You submit a ticket to Exosite Support (support@exosite.com), using the subject "Custom Domain Request"
- Include the following information (example values in
monospace):-
Business ID:
g6b052kauaa -
Solution ID:
d12wuu5m5luts0000 -
Desired Domain:
portal.acme.com
-
Business ID:
- Include the following information (example values in
- Exosite will process this information and provide the details for you to create the necessary DNS CNAME records
- You create the specified DNS CNAME records
- Exosite validates the DNS records
- Both parties work together to select a date/time for the domain change to be made
- Exosite updates the domain accordingly
- You submit a ticket to Exosite Support (support@exosite.com), using the subject "Custom Domain Request"
Troubleshooting
DNS Look-up
To verify that the DNS record is set up properly, you can use the tool called dig (Domain Information Groper). This tool will output information from DNS name servers, to check that what you thought you set up is actually what was created.